I have been using this Plantronics CS-55H wireless headset at work for about two years now and it beats using the handset for any desk phone any day.

I work in an ITS (Information and Technology Services) department and believe me when I say this: no one in IT can work without a wireless headset for their phone. If you are in IT you will get tired of answering long phone calls from users complaining about just about everything. I didn't buy this headset, but my company did. I have been with my company for about two years now and this headset is still working without any problems. I answer Helpdesk calls daily and sometime I am on the phone for hours at a time; that’s where this wireless headset comes in handy.


SETUP :
The setup is a breeze for this headset. At work, our desk phones are IP Phones that have two handset jacks on the side. One can be used to plug in a regular wired handset and the other can be used with this wireless headset. So all I did was plug one end of the supplied phone line to the underside of the wireless headset base and the other on the side of my desk phone. Then I connected the AC adapter to the bottom also and plugged it in to the wall. I chose the medium sized ear loop and clipped it on the wireless headset and docked it to the base to charge. That’s it. Once it is fully charged you can start using it.


QUALITY :
The sound quality is noticeably better than what you would experience if you were talking with the regular handset. The voice quality is crystal clear and loud enough so you can hear the caller clearly even in a noisy environment. Believe me I know – I work in a Helpdesk environment. The headset is designed to fit comfortably on your ear so you won't have a sore ear at the end of the day. The volume control and mute feature are positioned conveniently so you can adjust the volume or quickly mute the conversation if you are away from your desk phone.

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